wireless on-ear speakers
Online Instruction Manual
Precautions
WARNING
  • Adjust headphones sound to the proper volume. Loud sound may damage your ears.
  • This unit should not be used by persons who have heart pacemakers installed, since adverse affects could occur.
  • Do not use this unit in hospitals or clinics, or near medical equipment.
  • To prevent a fire hazard, do not place any naked flame sources (such as a lighted candle) on the equipment.
  • A warning not to expose the battery (battery pack or batteries installed) to excessive heat or cold such as direct sunlight or fire.
  • When using the headphones in an aircraft cabin, be sure to follow any instructions of the cabin crew.
CAUTION
  • Never inspect the inside OR remodel this machine. If the customer remodels this machine, NTT sonority will no longer guarantee its performance.
  • If any itching or skin discomfort occurs during use, cease use immediately.
Precautions for use
  • When using these headphones, take care to avoid pinching hair or fingers between movable parts. Be specially careful if children are allowed to use the headphones.
  • Subjecting the device to a strong force or impact may impair the appearance or performance of the device, resulting in malfunction or damage.
  • When headphones are dirty, wipe with a dry, soft cloth. Take care not to blow into the speaker unit.
  • Sound quality might deteriorate or sound maybe interrupted if the plug is dirty. Keep the plug clean by wiping it with a soft, dry cloth occasionally.
  • Leaving the charging terminal parts in a dirt state may cause a contact failure, malfunction, or fire. Furthermore, allowing metal to contact the terminal parts may cause a malfunction or fire. Wipe them occasionally with a soft cloth to keep them clean.
  • If any itching or skin discomfort occurs during use, cease use immediately.
  • This product is not edible. Place out of reach of small children to prevent accidental ingestion of small parts.
  • If any of the following symptoms appear, immediately cease use of the headphones, turn power to OFF, and consult your dealer:
    • The headphones exhibits unnatural heating, smells, deformation, discoloration, etc.
    • A foreign object enters the headphones.
Operating Environment
Operating environment temperature and humidity: +5 °C to +35 °C (+41 °F to +95 °F); less than 85 % RH (cooling vents not blocked) Do not install this unit in a poorly ventilated area, or in locations exposed to high humidity or direct sunlight (or strong artificial light), or low temperature environments.
Information to User
Alterations or modifications carried out without appropriate authorization may invalidate the user's right to operate the equipment.
Note Internal Rechargeable Lithium-ion Battery
This device uses an internal rechargeable lithium-ion battery that should last the lifetime of the device. If you suspect your battery may be dead, try charging it several times. If the battery does not recharge, please contact us for repair information.
WARNING/DISPOSAL OF UNIT
Please do NOT attempt to change the battery yourself. If the battery has died, you should follow the disposal instructions below:
  • Never dispose of used batteries/electronics with ordinary solid wastes, since they contain toxic substances.
  • Always dispose of used batteries/electronics in accordance with the prevailing community regulations that apply to the disposal of batteries/electronics. If there are no local regulations concerning battery/electronics disposal, please dispose of the device in a waste bin for electronic devices.
  • Many electronics retailers now recycle batteries and other electronic devices at no charge. Check to see which ones in your area do so.
The Safety of Your Ears is in Your Hands
Get the most out of your equipment by playing it at a safe level – a level that lets the sound come through clearly without annoying blaring or distortion and, most importantly, without affecting your sensitive hearing. Sound can be deceiving. Over time, your hearing “comfort level” adapts to higher volumes of sound, so what sounds “normal” can actually be loud and harmful to your hearing. Guard against this by setting your equipment at a safe level BEFORE your hearing adapts.
ESTABLISH A SAFE LEVEL:
  • Set your volume control at a low setting.
  • Slowly increase the sound until you can hear it comfortably and clearly, without distortion.
  • Once you have established a comfortable sound level, set the dial and leave it there.
BE SURE TO OBSERVE THE FOLLOWING GUIDELINES:
  • Do not turn up the volume so high that you can’t hear what’s around you.
  • Use caution or temporarily discontinue use in potentially hazardous situations.
  • Do not use headphones while operating a bicycle, motorized vehicle and automobile ; the use of headphones may create a traffic hazard and is illegal in many areas.
Informational Note for Customers in U.S.A. Only:
FCC Caution
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: ( 1 ) This device may not cause harmful interference, and ( 2 ) this device must accept any interference received, including interference that may cause undesired operation.
This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines as this equipment has very low levels of RF energy.
FCC ID : 2A58O-MBH001
WARNING: Risk of Cancer and Reproductive Harm From Lead Exposure - www.P65Warnings.ca.gov.
Informational Note for Customers in EU Only
Information for users on collection and disposal of old equipment and used batteries
These symbols on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste.
For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation.
By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling.
For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items.
These symbols are only valid in the European Union.
For countries outside the European Union:
If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.
Note for the battery symbol (bottom two symbol examples):
This symbol might be used in combination with a chemical symbol. In this case it complies with the requirement set by the EU Battery Directive for the chemical involved.
To prevent possible hearing damage, do not listen at high volume levels for long periods.
Declaration of Conformity with regard to the RE Directive 2014/53/EU•RoHS Directive 2011/65/EU
Hereby, NTT sonority, Inc. declares that the [*] is in compliance with Directive 2014/53/EU and RoHS Directive 2011/65/EU.
The full text of the EU declaration of conformity is available on our website.
[*] : MBH001KA, MBH001WA
Maximum radio-frequency power transmitted in the frequency band(s) 2 400 〜 2 483.5MHz:9.86 dBm
Introduction
Package contents
(1) Main unit
 
 
(2) USB cable (USB Type-C® - USB Type-C)
 
 
Part names
  1. Headband
  2. Sliders
  3. Left/Right label
  4. Microphone
  5. Status indicator
  6. Multifunction button
  7. (+) button
  8. (-) button
  9. USB Type-C connector
  10. Speaker
  11. Ear pad
Turning power on/off
How to turn the power on
  1. While the power is off, press and hold the multifunction button for approximately 2 seconds until the status indicator lights.
  2. When the status indicator lights, release the multifunction button.
    A startup tone sounds and the power turns on.
How to turn the power off
  • While the power is on, press and hold the multifunction button for approximately 2 seconds, then release it.
    A shutdown tone sounds and the power turns off.
    • Take note that if it is pressed for 5 seconds or more, the product will enter pairing mode.
Auto power off function
This product includes an auto power off function.
If 5 minutes continue without connecting to a device while the product is powered on, the power turns off automatically.
In addition, the auto power off function can be set for when there is no input (music playback, calls, etc.) for a certain period of time while connected to a device.
Set it using the dedicated nwm Connect app.
(This function is turned off in the factory default state.)
For details, see “nwm Connect App.”
Wearing
This product is an open-ear type. Fit it so that the speaker part comes over the ear canal.
  1. Before fitting it, check for the L and R (left and right) sides of the product.
  2. Extend the sliders fully.
  3. Fit it so that the ears are inside the ear pads.
  4. Adjust the sliders so that the headband fits onto your head.
  5. Adjust the left and right units to match the angle of your ears.
    The units can only be adjusted in the directions shown in the figure. Beware that applying excessive force in the opposite directions may cause damage.
Status indicator display
Color and pattern of status indicator
Product status
Two slow, light blue blinks
In connection standby status.
(Power will automatically turn off after approximately 5 minutes)
Slowly blinks once in light blue
Connected to a device.
Blinks red and blue alternatively
In pairing mode.
Two slow, white blinks
Playing music or is connected to a device as headphones (A2DP connected).
Fast white blinking
Receiving a call.
Lit white
On a call, using voice assist, or connected to a device as a headset (HFP connected).
Lit red
Microphone muted.
Lit orange
Low battery.
Two slow, blue blinks
During Auracast pairing mode, or when connected with Auracast.
Slow green blinking (default setting)
Charging.
Lit green (default setting)
Charging completed.
The color of the status indicator during charging can be changed from green using the dedicated nwm Connect app. For details, see “nwm Connect App.”
How to charge
Charging
Before using the product for the first time, charge it using the included USB cable.
  1. With the power turned off, connect the included USB cable to the USB connector of the product, and the other end of the cable to the USB port of a PC or similar device.
    The status indicator on the product will slowly blink in green.
  2. When charging is completed, disconnect the USB cable.
    When the light remains on, charging is complete.
    Charging takes approximately 1.5 hours to complete.
    When the remaining battery power becomes low, the status indicator lights up in orange, and a notification tone is emitted to notify you.
    • The charging time may vary depending on the temperature and usage frequency.
<Note>
  • Ensure that you use the included USB cable when charging. Charging may not be possible if other than the included USB is used.
  • When inserting a USB cable into a USB port, ensure that it is inserted straight (horizontally), and all the way in.
  • Charge this product in a location that is away from direct sunlight and is well ventilated (5°C/41°F to 40°C/104°F).
  • When charging by connecting to a PC, charging may not be possible while in power saving mode or when the power is off.
  • When connecting this product to the PC, connect the included USB cable to the USB connector of the PC directly. Charging may not be possible if the USB cable is connected via a USB hub, etc.
  • Do not use the USB cable while it is bent or bundled. Doing so may cause a fire or electric shock.
  • Pay attention to the following points when storing for a long period of time. Failure to do so may result in rapid battery degradation, or reduced available operation time.
    • Do not store in locations with high humidity or temperatures (such as within a car or where subject to direct sunlight).
    • Do not store when either fully charged or fully discharged.
How to connect
Pairing
To connect the product to a Bluetooth-compatible device, it is necessary to first perform the pairing operation.
This means that using the same Bluetooth device at a later date will not require pairing operations again.
To pair with subsequent Bluetooth devices, or to switch between connected devices, see “Re-pairing.”
Pairing:
Bluetooth devices require that devices to be connected wirelessly be first registered with each other. This registration process is called “pairing.”
Before pairing
  • Also read the instruction manual of the Bluetooth device to be connected.
  • Perform pairing with the device to be paired within 1 m of the product.
How to pair
  1. Turn on the power of the product.
    When you use the product for the first time, it will automatically enter pairing mode when the power is turned on.
    From the second time, press and hold the multifunction button for approximately 5 seconds while the power is off to switch to pairing mode.
    In pairing mode, the status indicator will blink red and blue alternately.
    If the product is left in pairing mode for 5 minutes, it will enter the connection standby status.
    To switch to pairing mode again, press and hold the multifunction button for approximately 5 seconds.
    You will hear a shutdown tone once after pressing and holding the multifunction button for approximately 2 seconds, but just continue pressing until the state switches from power-on to pairing mode.
    If the product is left in the connection standby status for approximately 5 minutes, the power will turn off automatically.
  2. Put on the product while in pairing mode.
  3. Turn on the power of the Bluetooth-compatible device to be connected, open the Bluetooth setting screen, and search for the product.
  4. When [nwm MBH001] is displayed on the screen of the device to be connected, select it.
    Pairing is complete when a notification tone is emitted from the product.
    • If [nwm MBH001] is not displayed on the screen of the device to be connected, repeat this procedure from step 1.
<Note>
  • if you are unable to connect the devices, perform pairing again.
  • Some Bluetooth devices may increase their volume when paired with this product. After pairing is complete, check the volume before use.
  • This product can register its pairing information with up to eight Bluetooth devices. Pairing with a ninth device will delete previously registered device pairing information. In order to reconnect a device that has had its pairing information deleted, perform pairing again.
Pairing using the nwm Connect app
Pairing can be performed using the dedicated nwm Connect app. For details, see “nwm Connect App.”
Re-pairing
If connection with a paired Bluetooth device is no longer possible, or to connect to a second or subsequent device, perform pairing again.
  1. Turn on the power of the product.
  2. Press and hold the multifunction button on the product for approximately 5 seconds.
    You will hear a shutdown tone once after pressing and holding the multifunction button for approximately 2 seconds, but just continue pressing until the state switches from power-on to pairing mode.
  3. When you hear the sound, release the multifunction button.
    The status indicator will blink red and blue alternately and the product will enter pairing mode.
    When entering pairing mode, a notification tone sounds.
    Next, perform pairing as described in step 2 onward in “How to pair.”
Re-pairing will also be required in the following instances.
  • If the product has been reset
  • If the Bluetooth connection registration information in the paired device has been deleted
  • If there is a significant distance between this product and the device to be connected
If the product does not switch to pairing mode despite pressing and holding the multifunction button, there may not be a device that can be connected in the surroundings.
In this case, first try turning the power of the product off and then press and hold the multifunction button for approximately 5 seconds until the state switches from power-on to pairing mode. The status indicator will blink red and blue alternately and the product will enter pairing mode.
When the status indicator blinks alternately, release the multifunction button.
For the subsequent procedure, see from step 2 of "How to pair."
Switching between paired devices
  1. Perform the disconnection operation on the Bluetooth setting screen of the Bluetooth-compatible device while connected to the product.
    When the connection is lost, a notification tone will sound.
  2. In the Bluetooth settings screen of the new device to be connected, select [nwm MBH001].
    When the connection is complete, a notification tone will sound.
Connecting to two devices simultaneously (multipoint connection)
This product supports multipoint connection to two Bluetooth-compatible devices simultaneously.*
While listening to music on one device, incoming phone calls on a second device can be picked up as-is.
  • Not all combinations of Bluetooth-compatible devices are guaranteed to work.
How to set up a multipoint connection
  1. Pair the product with the first Bluetooth-compatible device.
  2. Pair the product with the second Bluetooth-compatible device.
    Press and hold the multifunction button on the product for approximately 5 seconds.
    You will hear a shutdown tone once after pressing and holding the multifunction button for approximately 2 seconds, but just continue pressing until the state switches from power-on to pairing mode.
  3. When you hear the sound, release the multifunction button.
    The status indicator will blink red and blue alternately and the product will enter pairing mode.
    When entering pairing mode, a notification tone sounds.
    Next, perform pairing as described in step 2 onward in “How to pair.”
If the product does not switch to pairing mode despite pressing and holding the multifunction button, there may not be a device that can be connected in the surroundings.
In this case, first try turning the power of the product off and then press and hold the multifunction button for approximately 5 seconds until the state switches from power-on to pairing mode. The status indicator will blink red and blue alternately and the product will enter pairing mode.
When the status indicator blinks alternately, release the multifunction button.
For the subsequent procedure, see from step 2 of "How to pair."
<Note>
  • if you are unable to connect the devices, perform pairing again.
  • With a multipoint connection, up to two Bluetooth-compatible devices can be connected simultaneously. If pairing is performed with a third Bluetooth-compatible device while two devices are already connected, one of the two currently connected devices will be automatically disconnected. When selecting the device to be connected, perform the operation from the device side.
Connecting to Auracast
This product supports Auracast streaming playback.
 
What is Auracast broadcast audio:
Auracast technology can transmit (distribute) audio signals from a transmitter (such as a tour system in an art museum, a television, or a public broadcast system at a conference center) to receivers (headphones, hearing aids, etc.) within a certain radius of the transmitter without limitations.
In this way, streaming playback can be received by multiple devices, such as your earphones and your friends’ earphones, at the same time.
 
After turning on Auracast streaming mode on the product, the radio wave with the strongest audio signal is received for streaming playback.
During use, check that you are within the range of the Auracast transmitter.
Switching to streaming mode
  1. Turn on the power of the product.
  2. Press the multifunction button on the product three times.
    The startup tone upon switching to Auracast streaming mode is heard, and the status indicator slowly blinks twice in blue.
    The radio wave with the strongest audio signal in the surroundings is received.
    • If there is no Auracast radio wave transmission (distribution) in the surroundings, no signal will be received.
After switching to Auracast streaming mode, if no audio signal that can be received is found, the product switches to the normal Bluetooth connection standby status after approximately 30 seconds.
To switch to Auracast streaming mode again, press the multifunction button three times.
To switch to normal Bluetooth pairing mode, press and hold the multifunction button for approximately 5 seconds.
If the product is left in the connection standby status for approximately 5 minutes, the power will turn off automatically.
Connecting the USB cable
When the power is turned on using the included USB cable, the product can be used as wired headphones.
  1. Connect the included USB cable to the USB connector of the product, and the other end of the cable to the USB port of the device to be connected.
  2. Turn on the power of the product.
    If the power is off, it cannot be used.
    If a Bluetooth-compatible device is connected while the USB cable is connected, there may be an interruption from the Bluetooth-compatible device.
<Note>
  • Be sure to use the included USB cable.
  • Do not use the USB cable while it is bent or bundled. Doing so may cause a fire or electric shock.
  • When inserting the USB cable into the USB connector/port, insert it straight (horizontally) and fully. If it is not inserted completely, it may cause problems such as sound not being output or the microphone not working properly.
How to use
Listening to music
Operation will differ depending on the connected device. Also check the instruction manual for the device to be connected.
  1. Turn on the power of the product.
  2. Put on the product.
  3. Connect the product to the device to be connected.
    Devices that have already been paired may be connected to automatically. If connection is not performed automatically or if connecting to a device for which pairing has not been completed, see “How to pair”.
    Depending on the device to be connected, it may be necessary to set the Bluetooth profile to A2DP (Advanced Audio Distribution Profile).
  4. Operate with the buttons on the product.
    No.
    Multifunction button operation
    Details
    1
    Multifunction button
    Press once
    Play/Pause
    Press twice
    Go to the next track or chapter
    Press three times
    Return to the previous track or chapter
    2
    (+) button
    Press once*1
    Increase volume*2
    3
    (-) button
    Press once*1
    Reduce volume*2
    • When you press and hold a button, the volume will increase or reduce continuously.
    • When the maximum or minimum volume is reached, a notification tone will sound.
    • The product works with the same button operations regardless of whether it is connected via Bluetooth or USB cable.
    • Even when playing music, the phone function can be used, such as answering calls.
      For operations in calls, check “Calling.”
<Note>
  • Depending on the specifications of the connected device, the operations above or operations on the connected device may not be possible.
  • Depending on the specifications of the connected device, configuration of playback settings may be required. Also see the instruction manual of the device you are using.
  • Depending on the specifications of the connected device, the app used for music playback may start automatically, or play/pause may not be possible. Also see the instruction manual of the device you are using.
Calling
Operation will differ depending on the connected device. Also check the instruction manual for the device to be connected.
  1. Turn on the power of the product.
  2. Put on the product.
  3. Connect the product to the device to be connected.
    Devices that have already been paired may be connected to automatically. If connection is not performed automatically or if connecting to a device for which pairing has not been completed, see “How to pair”.
    Depending on the connected device, it may be necessary to set the Bluetooth profile to HFP (Hands-Free Profile).
  4. Operate with the buttons on the product.
     
    ■ When connecting via Bluetooth
    No.
    Button operation
    Operation details
    1
    Multifunction button
    Press once
    Switches to the ongoing call status when receiving an incoming call*1.
    Toggles microphone mute*2 on/off each time it is clicked during a call.
    Press twice
    Declines the call when there is an incoming call.
    Ends the call during a call.
    Cancels the outgoing call when making a call.
    2
    (+) button
    Press once*3
    Increase volume*4
    3
    (-) button
    Press once*3
    Reduce volume*4
    • When receiving an incoming call, the status indicator on the product will rapidly blink in white.
    • When the microphone is muted, the status indicator on the product will be lit in red.
    • When you press and hold a button, the volume will increase or reduce continuously.
    • When the maximum or minimum volume is reached, a notification tone will sound.
     
    ■ When connecting via USB cable
    No.
    Button operation
    Operation details
    1
    Multifunction button
    Press once
    Switches to the ongoing call status when receiving an incoming call*1.
    Ends the call during a call.
    2
    (+) button
    Press once*2
    Increase volume*3
    3
    (-) button
    Press once*2
    Reduce volume*3
    • When receiving an incoming call, the status indicator on the product will rapidly blink in white.
    • When you press and hold a button, the volume will increase or reduce continuously.
    • When the maximum or minimum volume is reached, a notification tone will sound.
 
This product is equipped with the “Magic Focus Voice” function, which has been patented by NTT.
If the L and R sides are put on in the opposite way around, or if the microphone hole is blocked, the microphone will not function properly and the other party will not be able to hear your voice.
Be sure to check the product when putting it on before use.
 
Using the nwm Connect app, the “Magic Focus Voice” function can be set to on or off.
For details, see “nwm Connect app”.
<Note>
  • Depending on the specifications of the connected device, the operations above or operations on the connected device may not be possible.
  • Depending on the specifications of the connected device, configuration of call settings may be required. Also see the instruction manual of the device you are using.
Using the voice assistant function
Voice control can be carried out using the microphone of the product.
Using the Google app
Use the Google app, included with Android smartphones and devices, for voice operations.
  1. Enable the Google app.
    On Android OS smartphones, click “Settings,” then “Apps,” then select the gear icon displayed on the upper right corner of the screen. Select “Default apps,” “Assist & voice input,” and set the “Assist app” to Google.
    The procedure above may differ depending on your Android smartphone or device. You may be required to use the most up-to-date version of the Google app. For details, refer to the instruction manual for your Android smartphone or device.
  2. Turn on the power of the product.
  3. Put on the product.
  4. Press the multifunction button on the product once, then press and hold it once more.
    If the interval between pressing the button is too long, the product may not be able to recognize the operations, so press it in quick succession.
    Start the Google app, and the start-up sound is heard.
    Voice control can be carried out via the microphone of the product.
    • To end the voice assistant function, press the multifunction button on the product three times consecutively.
    • Depending on the specifications of the connected device, the operations above or operations on the connected device may not be possible.
Using Siri
Use Siri, included with iPhone, for voice operations.
  1. Enable Siri.
    On your iPhone, go to “Settings,” then “Siri & Search,” then turn on “Press Side Button for Siri” and “Allow Siri When Locked.”
    The procedure above may differ depending on the OS version of your iPhone. For details, refer to the instruction manual for your iPhone.
  2. Turn on the power of the product.
  3. Put on the product.
  4. Press the multifunction button on the product once, then press and hold it once more.
    If the interval between pressing the button is too long, the product may not be able to recognize the operations, so press it in quick succession.
    Start Siri, and the start-up sound is heard.
    Voice control can be carried out via the microphone of the product.
    • To end the voice assistant function, press the multifunction button on the product three times consecutively.
    • Depending on the specifications of the connected device, the operations above or operations on the connected device may not be possible.
nwm Connect App
Operations available with the nwm Connect app
This product supports the nwm Connect app.
Using this app enables a number of useful functions.
Main functions
When this product is connected via Bluetooth to a smartphone or tablet with this app installed, the following functions can be used. For details, check the app screen.
Function
Details
Check remaining battery
Check the remaining battery power of the product.
Change equalizer
Select from among five equalizer settings or configure original settings.
Set charging color
Select from among six colors for the color of the status indicator during charging.
Set auto power off while connected
Select from among five options for the auto power off time.
Set Magic Focus Voice
Switch Magic Focus Voice to on or off.
Set 360 Reality Audio personalization
Play music using 360 Reality Audio.
Firmware update
Update the firmware of the product.
  • Update the app to the latest version when using.
  • Functions and designs may be changed without notice.
Download the nwm Connect app
Download the nwm Connect app from the Google Play Store or the App Store, and install it on your smartphone or tablet.
For details of the nwm Connect app, see the following URL:
After installation has completed, start the nwm Connect app.
Troubleshooting
Troubleshooting
Ensure you read the instructions of the device to connect.
Power does not turn on.
  • Charge the product.
  • Try resetting the product.
Pairing is not possible.
  • Keep the distance between this product and the Bluetooth device within 1 m.
  • Delete the pairing information of the product registered on the Bluetooth-compatible device, then perform pairing with the product again.
  • Confirm that the communication protocol of the Bluetooth device is Ver. 2.1+EDR or higher.
  • Configure the Bluetooth device profile. Refer to the Bluetooth device instruction manual for configuration procedures.
  • When switching Bluetooth-compatible devices, pairing may not be possible if it is not possible to disconnect from a Bluetooth-compatible device that was recently connected. In this case, press and hold the multifunction button. The product will switch to pairing mode, and it will be possible to perform pairing with the Bluetooth-compatible device you want to connect to.
  • Move the product and the Bluetooth-compatible device you want to connect to away from any devices that emit radio waves, such as microwave ovens and wireless LAN routers.
I can’t hear myself/my voice is too small.
  • Before starting a call, connect the product and check the operation, then start the voice call.
  • Check the input/output settings on the connected device.
  • Increase the microphone input volume on the connected device.
  • Check that the microphone holes of the product (at two locations) are not blocked.
  • Check that the product is being worn correctly. If the L and R (left and right) sides are put on in the opposite way around, the microphone pickup direction will be changed, and the other party may not be able to hear your voice.
I can’t hear the other person’s voice/the other person’s voice is too small.
  • Turn on the power of the product and of the device to connect to.
  • Check the input/output settings on the connected device.
  • Increase the volume on the connected device.
  • Check that the product and the other device are connected by HFP (or call connection).
  • Cancel pairing of the product and the other device, and perform the pairing again.
There is no sound/the sound is too small.
  • Turn on the power of the product and of the device to connect to.
  • Increase the volume on the connected device.
  • Check that the product and the other device are connected by A2DP (or audio connection).
  • Cancel pairing of the product and the other device, and perform the pairing again.
  • Ensure that there are no obstacles between the product and the device to be connected, such as people, metal objects, or walls, and move the product and the device closer together.
The sound is clipping/there is noise/the sound is interrupted.
  • Decrease the volume on the connected device.
  • Move the product and the Bluetooth-compatible device you want to connect to away from any devices that emit radio waves, such as microwave ovens and wireless LAN routers.
  • Move the product away from televisions, radios, and devices with a built-in tuner. The product may affect these devices.
  • Turn off the equalizer on the connected device.
  • Move the product and the device to be connected away from televisions, radios, and devices with a built-in tuner. These devices may affect the product and the device to be connected. Ensure that there are no obstacles between the product and the device to be connected, and move them closer together.
The product cannot be charged.
  • Check that there are no problems with connection using the included USB cable.
  • Charge this product in a location that is away from direct sunlight and is well ventilated (5°C/41°F to 40°C/104°F).
How to reset
If the product does not turn on or off, if the Bluetooth connection cannot be made or canceled, or if there is any other problem with the product’s operation, reset the product.
  1. Turn on the power of the product.
  2. Press both the (+) button and the (-) button on the product at the same time and hold for approximately 10 seconds.
    When the reset completes, the product will automatically restart.
     
    The pairing information and other settings will be saved.
    If the symptoms do not improve, initialize the product.
How to initialize
If the symptoms do not improve even though the product has been reset, initialize the product.
  1. Turn off the power of the product.
  2. Connect the included USB cable to the USB connector of the product to switch to the charging state.
  3. With the status indicator blinking (or lit) in green, press both the (+) button and the (-) button on the product at the same time and hold for approximately 10 seconds.
    When the initialization completes, the status indicator blinks in pink four times and then automatically restarts.
    After the startup tone is emitted and the status indicator slowly blinks twice in light blue, the indicator will blink (or light up) in green during charging.
     
    The settings of the product are restored to the factory default settings, and all pairing information is deleted.
    When performing pairing again, delete the pairing information of the product “nwm MBH001” (factory default product name) from the device to be connected, then perform the pairing again.
     
    If operation does not improve even though the product has been initialized, do not attempt to open the product to check its interior, but consult with the store where you purchased it.
Notifications
Precautions for use
  • Ensure you read the instruction manual of the device to connect.
  • NTT sonority, Inc. will in no way be held responsible if the memory of the device to connect is deleted.
  • When connecting, turn the volume on the connected device all the way down. Take care as the sound indicating that connection is complete may be loud.
  • Do not subject the product to strong impacts.
  • Do not place the product where it will be exposed to direct sunlight, close to heating equipment, in a place with high temperature and high humidity, or in a dusty place.
  • The ear pads cannot be detached. If you try to remove them by force, they could be damaged. If they are dirty, wipe off the dirt with a dry, soft cloth.
  • In dry locations, ears may experience tingling and irritation due to static electricity that builds up in the body.
  • If you feel any abnormality in parts touching your body, stop usage, and consult your doctor.
  • If the product is used for a long period of time, the color may change due to ultraviolet light (in particular, when exposed to direct sunlight) or friction.
  • If an electronic device or a transmitter (such as a mobile phone) is close to the product, the product may pick up noise. In such cases, move the product away from these devices before use.
  • If the product is used near a television or radio antenna, the product may pick up television or radio noise. In such cases, move the product away from these devices before use.
  • Do not place objects that are easily affected by magnetism (such as cash cards) near the product. The object may be affected by magnetism and become unusable.
  • Do not place the product directly onto delicate material such as marble or unfinished wood.
  • When using the included cable, ensure that the cable is inserted and removed by holding its connector. Pulling the cable itself can result in damage to the cable or accidents.
  • Do not charge the product if there is damage, such as if the USB cable terminal is bent or if the connection is loose when the cable is inserted. Doing so may cause heating, generation of smoke, fire, or other malfunctions, or electric shock.
  • Ensure that plugs are fully inserted.
  • Do not connect the USB connectors or cable if they have any water or foreign materials on them. Doing so may result in damage to the USB connector or USB cable such as corrosion, overheating, smoking, or fire, or in electric shock.
  • Ensure that the battery is recharged at least once every six months in order to preserve the built-in rechargeable battery. If the battery is left uncharged for too long, the capacity of the rechargeable battery may decrease or it may no longer be able to be recharged.
  • Charge this product in a location that is away from direct sunlight and is well ventilated (5°C/41°F to 40°C/104°F). Otherwise, battery degradation may occur, shortening the time of continuous use or making it impossible to carry out charging.
  • Operate the buttons with a finger. Operating them with a ballpoint pen, pencil, or other implement with a sharp point may result in not only incorrect operation but may even damage the buttons or cause them to break.
  • This product can only be used in countries where it complies with or has been certified under the radio act of that country. Only use the product in the country where you bought it.
Bluetooth
  • Bluetooth wireless technology can communicate up to a distance of 10 m line of sight, however the effective communication range may differ depending on obstacles (such as human bodies, metal objects, or walls) or radio wave interference.
  • Radio waves generated by Bluetooth devices may affect the operation of devices such as electronic medical equipment. In some cases, this may result in accidents, therefore when in the following locations turn off the power to Bluetooth devices.
    • Within hospitals or clinics
    • Near priority seating on trains
    • In locations such as gas stations that have flammable gases
    • Near automatic doors or fire alarms
  • Due to the characteristics of wireless technology, in some cases, audio or music playback on the product side may be delayed compared with playback on the transmission side. Therefore, when watching a video or playing a game, there may be a lag between the sound and images.
  • The product supports security features that comply with the Bluetooth standard specification for security during communication using wireless Bluetooth technology. However, in some cases, these security features may not be sufficient, such as due to the settings. Take note of this when using Bluetooth communication.
  • Be aware that NTT sonority, Inc. will in no way be held responsible for any leakage of information resulting from the use of Bluetooth communications.
  • This product is not guaranteed to achieve a Bluetooth connection with all Bluetooth-supported devices.
    • Bluetooth devices to connect must conform to the Bluetooth standard defined by Bluetooth SIG, Inc., and have obtained certification.
    • Even if the device to connect conforms to the Bluetooth standards above, its characteristics and specifications may differ, resulting in it being unable to connect, or having different operation methods, display, and behavior.
    • Depending on the connected device and communications environment, noise may be heard during hands-free calling.
  • Depending on the connected device, some time may be required until communications become possible.
Trademarks
  • The Bluetooth® word mark and logo are registered trademarks belonging to Bluetooth SIG, Inc. The Auracast word mark and logo are trademarks belonging to Bluetooth SIG, Inc. The use of these marks by NTT sonority, Inc. is under license.
  • Apple, iPhone, and Siri are trademarks of Apple Inc., registered in the U.S. and other countries.
  • App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
  • Google, Android and Google Play are trademarks of Google LLC.
  • USB Type-C® is a trademark of USB Implementers Forum.
  • The company names and product names in this manual are the trademarks or registered trademarks of their respective companies.
Warranty
The warranty period for this product is 12 months.
Please see our website for details on the warranty conditions.
  • Consumers have legal rights based on domestic law that regulates the sale of consumer goods. These rights are not affected by this warranty. (Limited Warranty for US)
Main specifications
Main specifications
Communication method:
Bluetooth Standard Ver. 5.3
Output:
Bluetooth Standard Power Class 1
Maximum communication distance:
Line-of-sight distance, approx. 10 m *1
Usage frequency range:
2.4 GHz band (2.4000 GHz to 2.4835 GHz) *2
Modulation method:
FHSS
Supported Bluetooth profiles:
A2DP, HFP, AVRCP, ​TMAP, PBP
Supported CODEC:
SBC, AAC, LC3, CVSD, mSBC
Supported content protection:
SCMS-T
Battery duration:
Maximum of 20 hours continuous connection (including music playback time)
Charging time:
Approx. 1.5 hours
Power source:
3.7 VDC built-in rechargeable lithium-ion battery
Mass:
About 185 g
Ear pad:
Silicone
Speaker
Type:
Dynamic
Unit used:
12 mm dia. + 35 mm dia., 2-way
Playback frequency range:
40 Hz to 20,000 Hz (during Bluetooth connection)
Microphone
Type:
MEMS x 2
Directionality:
Omnidirectional
Accessories
USB Type-C cable, 1.2 m
 
  • Transmission distances are guidelines. Transmission distances may vary depending on the surrounding environment.
  • This product uses the 2.4 GHz frequency band. Interference from other wireless devices such as microwave ovens that use the 2.4 GHz band may cause interruptions in audio.
*The specifications above as well as the appearance may be changed without notice for the purposes of product improvement.